DELIVERY & REFUND POLICY

Delivery & Refund Policy

Renk Bilişim provides digital services and does not sell or deliver physical products. Our services may include:

All purchased services are delivered digitally.

Delivery timelines depend on the type of service purchased:

SaaS or subscription services: User access is provided within 1–3 business days after payment confirmation.
Software development and project services: Delivered according to the mutually agreed project plan and timeline.
Consulting services: Delivered according to scheduled meetings or agreed service calendar.

All deliveries are made electronically. No physical shipment is involved.

Due to the nature of digital services, the following conditions apply:

Once service access has been granted or project work has started, payments are non-refundable.
Subscription services may be cancelled before the next billing cycle to prevent future charges.
Refund requests for services that have not yet started may be evaluated on a case-by-case basis.

If a technical issue occurs with the provided service:

Free technical support will be provided as the first resolution step.
If the issue cannot be resolved, an alternative solution or partial refund may be considered.

For delivery or refund requests, please contact: