Developed by Renk Bilişim on the Microsoft PowerApps platform, the Ticket Management System enables organizations to handle internal support, service requests, and technical assistance digitally — bringing transparency, efficiency, and accountability to every helpdesk operation.
With seamless integration of SharePoint, Power Automate, and Power BI, all requests are centralized, automatically routed to the right department, and tracked in real time.

The system includes modules for ticket creation, prioritization, status tracking, feedback collection, and performance reporting.
Employees can easily submit new support tickets through the PowerApps interface, describe their issue, set a priority level, and monitor the resolution process step-by-step.
Power Automate workflows ensure automatic ticket assignment, email notifications, and escalation handling without manual intervention.

Using Power BI dashboards, managers can monitor ticket volume, response times, team performance, and customer satisfaction levels in real time.
Built with Renk Bilişim’s Power Platform expertise, this solution delivers faster issue resolution, improved service quality, and a fully digital support experience.

🔹 How It Works

The PowerApps Ticket Management System allows users to create and manage requests through a unified digital form.
Each ticket triggers a Power Automate workflow, routing it to the assigned department or technician, and automatically updating the ticket’s status in SharePoint.

Tickets are tracked from creation to resolution, with automatic notifications for every change.
Through Power BI integration, managers can view reports by priority, department, or resolution time, and identify process bottlenecks to enhance efficiency.

This system ensures a complete, end-to-end view of all support operations — helping organizations deliver faster responses and higher user satisfaction.